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We are not disconnecting South-East Prepaid users” – EEDC*

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The Enugu Electricity Distribution PLC (EEDC) has reacted to a recent report published in some news platforms purporting that the distribution company was making moves to “disconnect South-East prepaid meter users”.

 

The Head of Communications, EEDC, Mr. Emeka Ezeh, over the weekend clarified this assertion to newsmen in a release.

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Ezeh said that this development does not apply to customers on the Smart Prepaid meter platform, but the few customers using a particular brand of meter that the company can no longer provide support for, most of which are already obsolete.

 

According to him, the affected customers were pre informed of the development through a letter to them, and were encouraged to take advantage of the ongoing Meter Asset Provider (MAP) metering scheme to get their meters replaced, as the ones they are using are obsolete and no longer compatible with the existing operating technology.

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“The company can no longer provide technical support for these affected meters”, Ezeh reiterated.

 

“So, it is important to state that customers on smart prepaid meters are not affected by this; the few customers affected have been communicated already”.

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Ezeh went on to say that arrangement is in place to reimburse all those affected customers that still have energy units (credit) on their meters with the same value.

 

“As an ICT driven organisation that is committed to delivering customer satisfaction, we invest in upgrading our infrastructure, and always carry our customers along as we do this.

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“In this case, we have informed those customers affected and expect them to understand that the whole effort is towards satisfying them.

 

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